Shipping and Return Policy

 

SHIPPING & HANDLING CHARGES

All orders are shipped via U.S. Postal Service Priority Mail

Standard Delivery:

Shipping is FREE on all orders

Shipping to addresses in Alaska and Hawaii is available for an extra charge of $7.95.

 

FREE SHIPPING POLICY

You will receive FREE Shipping on all orders. Alaska and Hawaii surcharges and fees will apply. Taxes, shipping and other charges do not apply to minimum purchase requirement. 

SHIPPING DETAILS

All orders placed Monday through Thursday will be processed within 48 hours. Orders placed over the weekend including Fridays and major holidays will be processed on the following business day. All orders are expected to be delivered through USPS within 1 to 3 business days after they’re processed. Exceptions apply and delivery time is not guaranteed. Additional time and surcharges may apply to orders shipping to Alaska and Hawaii.

 

Below circumstances may result in delayed shipping or delivery:

  1. Credit card payment issue
  2. Incorrect shipping addresses
  3. Out of Stock (will ship ASAP as ready and we’ll notify you).
  4. Weather Issues
  5. SHIPPING TO ALASKA AND HAWAII

 

SHIPPING TO P.O. BOXES

All shipments are sent via U.S. Postal Service Priority Mail, so we are able to ship to P.O. Boxes.

INTERNATIONAL ADDRESSES

At this time, we are only shipping orders within the United States.

TRACKING YOUR PACKAGE

When your package ships, we will send you an e-mail notification that contains a link to which you can track your shipment.

RETURN POLICY

Your satisfaction is crucial to us here at Big Tea, in the unlikely event your product arrives damaged or if you have any other issues or concerns, please contact our customer service representative within 30 days of receiving. info@bigtea.com  1-(855)-282-6186